Frequently Asked Questions

Please email support@shoplaneyjay.com and we will be more than happy to look into your request.

To get the fastest response, please email support@shoplaneyjay.com

We offer the option to pay securely with PayPal, Venmo, or a credit/debit card.

Yes, sales tax will be calculated at checkout.

We offer a flat rate shipping cost of $4.

If you spend over $75 shipping is free.

Items can be expected to ship within 3-5 days. Custom orders have a turnaround of 7-10 days. We are only responsible for your order until it is picked up by the mail carrier. We do not have any control over shipping delays or lost/stolen packages. We are not responsible for incorrect addresses placed on orders by a customer. If you notice the address is incorrect, please email us at support@shoplaneyjay.com ASAP. If the order has been shipped, changes cannot be made.

If an item is to be returned for any reason, you will be responsible for shipping costs.

Currently, we do not offer international shipping. We are working hard to offer international shipping in the future.

We do not offer expedited shipping. However, most items will ship out within 3-5 days from purchase date. If you need it sooner, please email us at support@shoplaneyjay.com and we will do our best to ship the item sooner.

We want you to be satisfied with your purchase. If you would like to return an item it must be returned in the same condition as it was received. The item must be unworn, unwashed, and unaltered.

All sale & customized items are final sale.

Returns are for store credit only.

If return conditions are met, please email us at support@shoplaneyjay.com

All returns must be started within 7 days of receiving your item, no exceptions.

You must pay the shipping cost to return the item as shipping cost is non-refundable.

We will notify you once your return has been received and issue you store credit if return conditions are met.

Unfortunately, exchanges are not currently offered due to limited inventory. Please place a new order to guarantee you get your desired item.